Protection of Privacy

Protecting your privacy is of importance to us! We therefore provide you with the following information on how we handle any personal data such as your name, address, phone number or e-mail address collected or obtained automatically when using our online offerings.

Responsible office

Responsible office as defined by the Federal Data Protection Act: Xylem Water Solutions Herford AG, Boschstr. 4, 32051 Herford, Germany

Nature and extent of information collected

You may use our online services without submitting any personal information. You are free to decide at any time whether you wish to communicate personal information to us. Should you contact us via our website or place orders in our online store, it will then be necessary to submit personal information such as your name, address, and e-mail address, which will be requested as needed.

During the course of any visit to our website, our servers will automatically collect your IP address, the webpage from which you accessed our website, the pages you visit on our website, as well as the date and duration of your visit. Accessing our website will provide Xylem Water Solutions Herford AG with reference data that will be stored for security purposes and that might identify the user, such as the IP address, date, time, and pages visited.

During a visit to our website, short text files called ‘cookies’ are downloaded to your computer from time to time and stored by your browser. They serve the purpose of making our offerings user-friendly, effective and secure. Most of the cookies we use are so-called ’session cookies’ which are removed automatically once you log out. When you close the session by closing your browser, the cookie remains for some time and then is either overwritten or is deleted by the client. Our cookies do not cause any harm to your computer, nor do they contain viruses.

We gather statistical information for the analysis of internet users and their behaviour. The regular evaluation of the access statistics provides information regarding the number of visitors over time and the varying effectiveness of our offers. Among other things, the evaluation of these statistics provides a direction for further development of the website and serves as a foundation for establishing new or improved strategies.

Use of your personal information

Personal information collected via our website is processed and used appropriately and in accordance with the provisions of law, in particular with those of the Federal Data Protection Act (BDSG) and those of the Teleservices Data Protection Act (TDDSG). We shall not collect, process, nor use any personal information without your consent. If this consent is made in an electronic manner in the context of our online offerings, we shall fulfill the legal requirements to inform you about it.

According to the Federal Data Protection Act, personal information shall be subject to a particular protection which we comply with using technical and organizational measures. Your personal information shall be stored on specially protected computers. Processing and storing of this information shall occur solely in accordance with the purpose for which you have supplied them.

We shall use your personal information in order to organize our online offerings and range of services in line with demand, as well as to improve them continuously. In addition to this, we shall use your personal information for means of communication (e.g. via newsletters) and to reply to your inquiries. Finally, we shall utilize your information for the processing of your orders placed in our online store as well as to avoid misuse of our website and to investigate unauthorized access to it. Our staff and our service providers are obliged to comply with § 5 of the Federal Data Protection Act.

Passing on of information

We shall not pass on any data to third parties, neither for commercial nor for non-commercial purposes. Any personal information that is supplied when placing an order shall only be used within Xylem Water Solutions Herford AG and its affiliated companies.

In the case that Xylem Water Solutions Herford AG, Xylem Herford GmbH controls, single subsidiaries, or business units are sold, the customer information that belongs to this unit of the company will also be transferred as part of the sale. Nevertheless, your data will still be subject to this privacy policy and the applicable data protection acts.

Deletion of information

Provided that your personal information is not necessary for the before-mentioned purposes, we shall delete it. Should the data need to be stored due to fiscal reasons, they will be blocked and thus made unavailable for further utilisation.

Changes of privacy policy

Xylem Water Solutions Herford AG reserves the right to update this privacy notice if necessary according to future changes in the utilisation of your personal information.

Disclosure, withdrawal of consent

You may withdraw your consent to the collection, use and processing of your personal information at any time, effective for the future, by sending an e-mail to If you would like to contact us with questions concerning our privacy notice, please send us an e-mail to the above address. Using the same address you may view, alter or delete any of your personal information that Xylem Water Solutions Herford AG has stored at any time.

Consent to the collection, processing and use of my personal information

1. I agree that Xylem Water Solutions Herford AG may collect, process and use my personal information (such as name, address and e-mail address) for the processing of online requests.

2. I agree that Xylem Water Solutions Herford AG may share my personal information with affiliated companies Xylem Water Solutions Herford AG controls, associated companies, and service providers commissioned by Xylem Water Solutions Herford AG that are either subject to this privacy policy or follow practices at least as protective as those described in this privacy policy. Service providers commissioned by Xylem Water Solutions Herford AG may process and use my personal information only to perform their respective functions.

3. I agree that Xylem Water Solution Herford AG may collect, process and use my personal information for marketing activites, such as e-mailing newsletters.

4. Furthermore, I agree that in case Xylem Water Solutions Herford AG, companies Xylem Herford AG controls, single subsidiaries or business units are sold, my personal information shall be one of the transferred assets to the purchaser.

I may withdraw my consent at any time with future effect by sending an e-mail to

© 2009 • Xylem Water Solutions Herford AG • Data Protection Officer

If the content or the design of this page violate the rights of third parties or legal regulations please inform accordingly without debit note. We guarantee that we will remove the sections correctly criticized without the necessity that you use legal assistance. We will, however, reject in full any costs generated by you without prior contact, and if necessary report the violations of above mentioned regulations.