Service Level Agreements

Service Level Agreement

They all have one thing in common - they guarantee a wide variety of advantages for your business. And on top of that, we leave the choice to you when deciding which of the many advantages you would like to make use of ...

Every point an advantage for you - The WEDECO Service Level Agreements

... We're talking about the options of the various maintenance agreements that Xylem offers you for WEDECO systems:

Level 1 - Spare part framework agreement

For example you can profit from original replacement of wear-and-tear components at reduced prices as well as an agreed delivery capability (consignment stock) for the WEDECO systems described in the agreement.

Level 2 - Maintenance agreement

Xylem takes care of the regular maintenance of your WEDECO system - this includes regular inspections, reference point measurements, cleaning of the system, replacement/fitting of wear-and-tear and replacement components, as well as repair works

Level 3 - Full service maintenance agreement

Xylem ensures problem-free operation by providing regular inspections including all required works. Reaction times and availability can also be assured within the contract. An exclusive service hotline can also be provided optionally.

Level 4 - Operation management agreement

You can't get more service than this - Xylem assumes control of the entire operation of your system including personnel costs with minimum required performance guaranteed. You only pay a flat rate fee and profit from full cost transparency for the entire operation of the system.